FAQs

We currently ship within the United States.

Shipping is free on all U.S. orders, with no minimum purchase required.

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 2–8 business days, so most orders arrive within 3–11 business days in total.

Delivery times can vary depending on the product, carrier, holidays, and other factors.

Once your order has been processed and shipped, tracking information will be sent to the email address you provided at checkout, when tracking is available.

Please allow some time for tracking information to become active after shipment.

Yes, if it hasn't shipped yet. Email us at hello@pawsible.store as soon as possible and we'll cancel it and refund you in full.

Once an order has shipped, it can't be cancelled.

Contact us at hello@pawsible.store within 14 days of delivery with your order number and photos of the item you received.

Once we review it, we'll send you a free replacement or a full refund, whichever you prefer. Please don't send items back without contacting us first.

Contact us at hello@pawsible.store within 14 days of delivery with your order number and clear photos or a short video showing the damage (and the shipping label, if the package was damaged).

Once we review it, we'll send you a free replacement or a full refund, whichever you prefer. Please don't send items back without contacting us first.

If your tracking hasn't updated in 10 business days, or it shows delivered but you haven't received it, email us at hello@pawsible.store and we'll investigate with the carrier.

Please make sure your shipping address is correct at checkout. We can't cover orders sent to an incorrect address entered by the customer.

We don't accept returns for change of mind, wrong size, or orders placed by mistake. Please check product details and measurements before ordering, or ask us first.

If your item arrives damaged, defective, or incorrect, we'll send a free replacement or a full refund, usually with no need to send anything back.