Refund policy

We want you to be happy with your Pawsible order. Because our products ship directly from our fulfillment partners, we're currently unable to accept returns for change-of-mind purchases. That said, you're fully covered if something actually goes wrong:

Damaged, defective, or wrong item received: Contact us at hello@pawsible.store within 14 days of delivery with photos of the issue. We'll send a replacement or a full refund — no return shipping needed.

Order never arrived: Contact us at hello@pawsible.store and we'll track it down or issue a refund if it's confirmed lost in transit.

Refunds: Approved refunds are issued to your original payment method within 10 business days.