Refund policy

We want every order to make life with your pet a little easier. If something isn’t right, here’s how we’ll fix it.

Damaged, defective, or wrong item?
Contact us at hello@pawsible.store within 14 days of delivery with:

• Your order number
• Clear photos or a short video showing the issue (and the shipping label, if the item arrived damaged)

Once we review it, we’ll send you a free replacement or a full refund, whichever you prefer. In most cases, you won’t need to send anything back.

Change of mind
We can’t accept returns or offer refunds for change of mind, wrong size, or orders placed by mistake. Please check product details and measurements before ordering. Questions? Ask us first, and we’re happy to help.

Lost or undelivered orders
If your tracking hasn’t updated in 10 business days, or it shows delivered but you haven’t received it, email us and we’ll investigate with the carrier. Please make sure your shipping address is correct at checkout. We can’t cover orders sent to an incorrect address entered by the customer.

Cancellations
Need to cancel? Email us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and refund you in full. Once shipped, it can’t be cancelled.

Refund timing
Approved refunds go back to your original payment method. Your bank or PayPal may take 5–10 business days to process them.

Please don’t send items back without contacting us first. Unapproved returns can’t be processed.